Question 1

What types of property do you manage?

Accepted Answer

Every kind of short stay let, from standard Airbnbs to contractor homes, holiday lets and serviced accommodation. If you're unsure whether yours fits, just ask us.

Question 2

Which platforms do you list on?

Accepted Answer

Airbnb, Booking.com and our own direct booking channel, so your property reaches the widest audience and you're not reliant on one platform.

Question 3

How much more can I earn versus a standard rental?

Accepted Answer

It varies by area and property, but well managed short lets typically outperform standard rentals. We'll give you a realistic income estimate before you commit.

Question 4

Is it really hands free?

Accepted Answer

Yes. We handle guests, cleaning, pricing and maintenance. You receive the income and a monthly statement.

Question 5

How much does management cost?

Accepted Answer

We work on a percentage of income, so our fee only kicks in when your property earns. Ask us for a full breakdown.

Question 6

How do you set the nightly price?

Accepted Answer

We use dynamic pricing that reacts to demand, events, seasonality and local competition, adjusting daily to maximise both occupancy and rate.

Question 7

Do you vet guests?

Accepted Answer

Yes, every booking is screened. We check ID, verify accounts, take deposits where needed and never accept high risk bookings.

Question 8

Who handles cleaning and linen?

Accepted Answer

Our professional housekeeping team clean and re stock every property between guests, with hotel standard linen and consumables included.

Question 9

What about maintenance and breakages?

Accepted Answer

We handle day to day maintenance through our trusted contractors and keep you informed. Larger works are approved with you before we act.

Question 10

How and when do I get paid?

Accepted Answer

You receive a monthly payout and statement showing every booking, every fee and every expense in one place.

Question 11

Do I need a specific type of insurance?

Accepted Answer

Yes, you need short let or holiday let insurance. We can point you to trusted providers if you don't have it yet.

Question 12

Is short letting allowed on my property?

Accepted Answer

Most freehold and consenting leasehold properties can be let short term. We help you check your lease, mortgage and any local planning rules before you commit.

Question 13

How long does it take to get started?

Accepted Answer

Typically two to three weeks from sign up to first guest, once photos, listings and compliance are in place.

Question 14

Can I still use the property myself?

Accepted Answer

Yes, you can block dates for personal use through your owner portal at any time.

Question 15

What areas of the UK do you cover?

Accepted Answer

We operate across the UK with a strong footprint in the North West, Yorkshire, the North East, London and the South East, and major holiday destinations.

Frequently asked questions